Ably FAQs

Back to home

Ably FAQs

Account billing and packages

Account billing and packages

Information on billing and the packages we offer

Packages & Pricing

Can I modify my current Self-Service plan?

My current self-service plan exceeds the PAYG limits. What should I do?

How do I migrate my Self-Service account to a Pay-As-You-Go package?

Why can’t I migrate my Self-Service account to a Pay-as-you-go package from the dashboard?

Is there a time limit on migrating to PAYG?

What is PAYG?

Can I increase the limits on my PAYG plan?

Migrating from Self-Service to a PAYG plan

How will the transaction appear in my credit card statement each month?

How do I downgrade back to a free package?

I've hit a max rate messages limit, what does this mean?

How frequently do you send email notifications about reaching, approaching or exceeding my account limits?

Do you have any connection, message, rate or other limits on accounts?

Do you charge for push notifications?

Are you able to provide a quotation or estimate?

What happens if I exceed my package connection, channel or message limits?

How does Ably count messages?

How are instantaneous max rate limits calculated and enforced?

Do you charge for encrypted TLS connections?

I've hit a connection limit, what does this mean?

How can I change my credit card billing details?

How do I upgrade or downgrade my package?

How does Ably count peak connections?

How much does it cost for message storage / to store messages?

Understanding account limit notifications within email alerts or in your dashboard

Can I see a list of all my account limits in one place?

Can I see a list of all limits I have previously neared or hit in my account?

How can I calculate what package I need to not hit a specific limit?

Why is there an hourly or per second limit on messages and data transfer?

I've hit an hourly/monthly messages limit, what does this mean?

I've hit an hourly/monthly token request limit, what does this mean?

How can I reduce my message count?

How does Ably measure message size?

How does Ably count peak channels?

What happens if I exceed my max connection creation rate?

How do I cancel my paid account?

Which limits send notification emails?

I've received an email or seen an error that I'm hitting an account limit. What can I do?

I've hit a max rate limit for reactor, what does this mean?

I've hit a max rate Token requests limit, what does this mean?

I've hit a channels limit, what does this mean?

I've hit a max rate apiRequests limit, what does this mean?

I've hit an hourly apiRequests limit, what does this mean?

Payment failed for customers in India

See more

Committed Use

Do you have an option to keep my data in America?

Do you have an option to keep my data in the US only?

Do you support white-label browser libraries?

Do you support custom CNAME endpoints?

Steps to set up custom environments, dedicated clusters and regional restrictions for your account

Do you have an option to keep my data in Europe?

What is Active Traffic Management?

Do you support dedicated or isolated clusters?

Do you have an option to keep my data in Europe or the United States?

See more

Charges

Where can I find a copy of my invoices?

When will my account be charged?

Can I have monthly invoices and receipts sent to my accounts department?

How will charges from Ably appear on my credit card statement?

Do time() and ping() requests count as messages?

See more

SLA & Uptime Guarantees

Ably's uptime guarantee, service level agreement

Refunds (service credits) if service uptime not achieved

I'm experiencing service disruption but the status site says that there isn't any downtime - why?