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Ably FAQs
Account billing and packages
Account billing and packages
Packages & Pricing
Enterprise packages
Charges
Business packages
SLA & Uptime Guarantees
General
FAQ
Getting Started
Contacting us
Architectural Advice
Realtime API and client libraries
Platform support
Connections
Common issues
Authentication
Troubleshooting
Device support
Development tools
Channels
Messages
Subscribing and publishing
Presence
Namespaces and naming
General
History
Occupancy
REST API and client libraries
Usage
Common issues
Ably error codes
General
Client errors
Server errors
Reactor Errors
Connection Errors
Channel Errors
Other
Account and app setup and configuration
Accounts and apps
Keys and tokens
User management
Account maintenance
Ably architecture, transports, and security
Transports and connections
Security
Protocol support and protocol adapters
Data centres
Ably architecture design
Performance and Redundancy
Redundancy & reliability
Performance
Push Notifications
Setup
Common questions
Troubleshooting
Reactor Queues, Events and Firehose
Reactor Events, Webhooks and Functions
Reactor Message Queues
Reactor Firehose
Migrating to Ably from an existing service
Migrating from PubNub
Migrating from Realtime.co
Migrating from Pusher
Migrating from Socket.io
API Streamer
General
Connections
Latest advice
Billing & Payment
Account billing and packages
Information on billing and the packages we offer
Packages & Pricing
How does Ably count peak connections?
Do you have any connection, message, rate or other limits on accounts?
How does Ably count messages?
How much does it cost for message storage / to store messages?
Understanding account limit notifications within email alerts or in your dashboard
How do I upgrade or downgrade my package?
What happens if I exceed my package connection, channel or message limits?
Can I see a list of all my account limits in one place?
Can I see a list of all limits I have previously neared or hit in my account?
How can I calculate what package I need to not hit a specific limit?
Why is there an hourly or per second limit on messages and data transfer?
I signed up mid-month. Why is my quota lower than I was expecting?
How frequently do you send email notifications about reaching, approaching or exceeding my account limits?
I've hit an hourly/monthly messages limit, what does this mean?
I've hit an hourly/monthly token request limit, what does this mean?
I've hit a max rate messages limit, what does this mean?
How can I reduce my message count?
How does Ably measure message size?
How are instantaneous max rate limits calculated and enforced?
How can I change my credit card billing details?
How does Ably count peak channels?
How do I downgrade back to a free package?
What happens if I exceed my max connection creation rate?
How do I cancel my self service account?
Which limits send notification emails?
I've received an email or seen an error that I'm hitting an account limit. What can I do?
How will the transaction appear in my credit card statement each month?
Do you charge for push notifications?
Do you charge for encrypted TLS connections?
Are you able to provide a quotation or estimate?
I've hit a max rate limit for reactor, what does this mean?
I've hit a max rate Token requests limit, what does this mean?
I've hit a channels limit, what does this mean?
I've hit a connection limit, what does this mean?
I've hit a max rate apiRequests limit, what does this mean?
I've hit an hourly apiRequests limit, what does this mean?
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Enterprise packages
Do you support white-label browser libraries?
Do you support custom CNAME endpoints?
Steps to set up custom environments, dedicated clusters and regional restrictions for your account
Do you have an option to keep my data in Europe?
What is Active Traffic Management?
Do you have an option to keep my data in the US only?
Do you have an option to keep my data in America?
Do you support dedicated or isolated clusters?
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Charges
Do time() and ping() requests count as messages?
Where can I find a copy of my invoices?
Can I have monthly invoices and receipts sent to my accounts department?
How will charges from Ably appear on my credit card statement?
When will my account be charged?
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Business packages
Do you have an option to keep my data in Europe or the United States?
I'm on a Business package, what happens if I exceed my connection, channel or message limits?
SLA & Uptime Guarantees
Refunds if service uptime not achieved
I'm experiencing service disruption but the status site says that there isn't any downtime - why?
Ably's uptime guarantee