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Ably FAQs
Account billing and packages
Account billing and packages
Packages & Pricing
Committed Use
Charges
SLA & Uptime Guarantees
General
FAQ
Getting Started
Contacting us
Architectural Advice
Realtime API and client libraries
Platform support
Connections
Common issues
Authentication
Troubleshooting
Device support
Development tools
Channels
Messages
Subscribing and publishing
Presence
Namespaces and naming
General
History
Occupancy
REST API and client libraries
Usage
Common issues
Ably error codes
General
Client errors
Server errors
Reactor Errors
Connection Errors
Channel Errors
Other
Account and app setup and configuration
Accounts and apps
Keys and tokens
User management
Account maintenance
Ably architecture, transports, and security
Transports and connections
Security
Protocol support and protocol adapters
Data centres
Ably architecture design
Performance and Redundancy
Redundancy & reliability
Performance
Push Notifications
Setup
Common questions
Troubleshooting
Reactor Queues, Events and Firehose
Reactor Events, Webhooks and Functions
Reactor Message Queues
Reactor Firehose
Migrating to Ably from an existing service
Migrating from PubNub
Migrating from Realtime.co
Migrating from Pusher
Migrating from Socket.io
API Streamer
General
Connections
Account billing and packages
Information on billing and the packages we offer
Packages & Pricing
What is PAYG?
Can I modify my current Self-Service plan?
My current self-service plan exceeds the PAYG limits. What should I do?
How do I migrate my Self-Service account to a Pay-As-You-Go package?
Why can’t I migrate my Self-Service account to a Pay-as-you-go package from the dashboard?
Is there a time limit on migrating to PAYG?
Can I increase the limits on my PAYG plan?
Migrating from Self-Service to a PAYG plan
How will the transaction appear in my credit card statement each month?
How do I downgrade back to a free package?
I've hit a max rate messages limit, what does this mean?
How frequently do you send email notifications about reaching, approaching or exceeding my account limits?
Do you have any connection, message, rate or other limits on accounts?
Do you charge for push notifications?
Are you able to provide a quotation or estimate?
What happens if I exceed my package connection, channel or message limits?
How does Ably count and bill for messages?
How are instantaneous max rate limits calculated and enforced?
Do you charge for encrypted TLS connections?
I've hit a connection limit, what does this mean?
How can I change my credit card billing details?
How do I upgrade or downgrade my package?
How does Ably count peak connections?
How much does it cost for message storage / to store messages?
Understanding account limit notifications within email alerts or in your dashboard
Can I see a list of all my account limits in one place?
Can I see a list of all limits I have previously neared or hit in my account?
How can I calculate what package I need to not hit a specific limit?
Why is there an hourly or per second limit on messages and data transfer?
I've hit an hourly/monthly messages limit, what does this mean?
I've hit an hourly/monthly token request limit, what does this mean?
How can I reduce my message count?
How does Ably measure message size?
How does Ably count peak channels?
What happens if I exceed my max connection creation rate?
How do I cancel my paid account?
Which limits send notification emails?
I've received an email or seen an error that I'm hitting an account limit. What can I do?
I've hit a max rate limit for reactor, what does this mean?
I've hit a max rate Token requests limit, what does this mean?
I've hit a channels limit, what does this mean?
I've hit a max rate apiRequests limit, what does this mean?
I've hit an hourly apiRequests limit, what does this mean?
Payment failed for customers in India
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Committed Use
Do you have an option to keep my data in America?
Do you have an option to keep my data in the US only?
Do you support custom CNAME endpoints?
Steps to set up custom environments, dedicated clusters and regional restrictions for your account
Do you have an option to keep my data in Europe?
What is Active Traffic Management?
Do you support dedicated or isolated clusters?
Do you have an option to keep my data in Europe or the United States?
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Charges
Where can I find a copy of my invoices?
Can I have monthly invoices and receipts sent to my accounts department?
When will my account be charged?
How will charges from Ably appear on my credit card statement?
Do time() and ping() requests count as messages?
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SLA & Uptime Guarantees
I'm experiencing service disruption but the status site says that there isn't any downtime - why?
Refunds (service credits) if service uptime not achieved
Ably's uptime guarantee, service level agreement