Ably FAQs

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Ably FAQs

Account billing and packages

Account billing and packages

Information on billing and the packages we offer

Packages & Pricing

How do I upgrade my Self Service account to a Pay As You Go package?

Migrating from Self-Service to a PAYG plan

Can I modify my current Self-Service plan?

What is PAYG?

My current self-service plan exceeds the PAYG limits. What should I do?

Why can’t I migrate my Self-Service account to a Pay-as-you-go package from the dashboard?

Are you able to provide a quotation or estimate?

How does Ably count and bill for messages?

How do I upgrade to PAYG and downgrade to the free package?

How much does it cost for message storage / to store messages?

How do I cancel my free or paid account?

Payment failed for customers in India

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Limits

How does Ably count concurrent connections?

How does Ably count concurrent channels?

How frequently do you send email notifications about reaching, approaching or exceeding my account limits?

Do you have any connection, message, rate or other limits on accounts?

What happens if I exceed my package connection, channel or message limits?

Can I increase the limits on my PAYG plan?

How are instantaneous max rate limits calculated and enforced?

I've hit a connection limit, what does this mean?

Understanding account limit notifications within email alerts or in your dashboard

How can I reduce my message count?

How does Ably measure message size?

Can I see a list of all my account limits in one place?

Can I see a list of all limits I have previously neared or hit in my account?

Why is there an hourly or per second limit on messages and data transfer?

I've hit an hourly/monthly messages limit, what does this mean?

I've hit an hourly/monthly token request limit, what does this mean?

I've received an email or seen an error that I'm hitting an account limit. What can I do?

What happens if I exceed my max connection creation rate?

Which limits send notification emails?

I've hit an hourly apiRequests limit, what does this mean?

I've hit a channels limit, what does this mean?

I've hit a maxRate limit, what does this mean?

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Committed Use

Do you support custom CNAME endpoints?

What is Active Traffic Management?

Do you support dedicated or isolated clusters?

Do you have an option to keep my data in Europe or the United States?

Charges

Can I have monthly invoices and receipts sent to my accounts department?

When will my PAYG account be charged and how much will I be charged?

Where can I find a copy of my invoices?

How will the transaction appear in my credit card statement each month?

How can I change my credit card billing details?

Is there a cost to participate in the Spaces Beta?

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SLA & Uptime Guarantees

I'm experiencing service disruption but the status site says that there isn't any downtime - why?

Refunds (service credits) if service uptime not achieved

Ably's uptime guarantee, service level agreement