Ably FAQs

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Ably FAQs

Account billing and packages

Account billing and packages

Information on billing and the packages we offer

Committed Use

Do you support custom CNAME endpoints?

What is Active Traffic Management?

Do you support dedicated or isolated clusters?

Do you have an option to keep my data in Europe or the United States?

SLA & Uptime Guarantees

I'm experiencing service disruption but the status site says that there isn't any downtime - why?

Refunds (service credits) if service uptime not achieved

Ably's uptime guarantee, service level agreement