Ably FAQs

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Ably FAQs

Account billing and packages

Account billing and packages

Information on billing and the packages we offer

Packages & Pricing

How does Ably count peak connections?

Do you have any connection, message, rate or other limits on accounts?

How does Ably count messages?

How much does it cost for message storage / to store messages?

Understanding account limit notifications within email alerts or in your dashboard

How do I upgrade or downgrade my package?

What happens if I exceed my package connection, channel or message limits?

Can I see a list of all my account limits in one place?

Can I see a list of all limits I have previously neared or hit in my account?

How can I calculate what package I need to not hit a specific limit?

Why is there an hourly or per second limit on messages and data transfer?

I signed up mid-month. Why is my quota lower than I was expecting?

How frequently do you send email notifications about reaching, approaching or exceeding my account limits?

I've hit an hourly/monthly messages limit, what does this mean?

I've hit an hourly/monthly token request limit, what does this mean?

I've hit a max rate messages limit, what does this mean?

How can I reduce my message count?

How does Ably measure message size?

How are instantaneous max rate limits calculated and enforced?

How can I change my credit card billing details?

How does Ably count peak channels?

How do I downgrade back to a free package?

What happens if I exceed my max connection creation rate?

How do I cancel my self service account?

Which limits send notification emails?

I've received an email or seen an error that I'm hitting an account limit. What can I do?

How will the transaction appear in my credit card statement each month?

Do you charge for push notifications?

Do you charge for encrypted TLS connections?

Are you able to provide a quotation or estimate?

I've hit a max rate limit for reactor, what does this mean?

I've hit a max rate Token requests limit, what does this mean?

I've hit a channels limit, what does this mean?

I've hit a connection limit, what does this mean?

I've hit a max rate apiRequests limit, what does this mean?

I've hit an hourly apiRequests limit, what does this mean?

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Enterprise packages

Do you support white-label browser libraries?

Do you support custom CNAME endpoints?

Steps to set up custom environments, dedicated clusters and regional restrictions for your account

Do you have an option to keep my data in Europe?

What is Active Traffic Management?

Do you have an option to keep my data in the US only?

Do you have an option to keep my data in America?

Do you support dedicated or isolated clusters?

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Charges

Do time() and ping() requests count as messages?

Where can I find a copy of my invoices?

Can I have monthly invoices and receipts sent to my accounts department?

How will charges from Ably appear on my credit card statement?

When will my account be charged?

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Business packages

Do you have an option to keep my data in Europe or the United States?

I'm on a Business package, what happens if I exceed my connection, channel or message limits?

SLA & Uptime Guarantees

Refunds if service uptime not achieved

I'm experiencing service disruption but the status site says that there isn't any downtime - why?

Ably's uptime guarantee