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Ably FAQs
Account and app setup and configuration

Account and app setup and configuration

How to get started with Ably

Accounts and apps

How do I delete an app?
How do I access my account dashboard
How do I access my app dashboard?
What is the difference between 'failed' and 'refused' message statistics?
How do I access my app dashboard if I am a Heroku add-on user?
How is the 'peakRates' account stat defined?
What is the relationship between Accounts and Apps
I purchased Ably through the AWS Marketplace but I am experiencing issues with signing in

Keys and tokens

How can I restrict connections or requests by origin or IP?
What is the maximum length for a token string?

User management

Is Ably able to provision users and groups from an identity provider
Can I see which other users have access to my account?
Can I force all account users to authenticate with SSO?
How do I change my username or email?

Account maintenance

How do I find out who the account owner is on my account?
How can I manage my email preferences for marketing, product and account quota/usage/limit alerts?
Can I change my Ably account owner?
How do I verify my account via email?

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