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Ably FAQs
Account and app setup and configuration
Account billing and packages
Packages & Pricing
Limits
Committed Use
Charges
SLA & Uptime Guarantees
General
FAQ
Getting Started
Contacting us
Architectural Advice
Realtime API and client libraries
Platform support
Connections
Common issues
Authentication
Troubleshooting
Device support
Development tools
SDK
Channels
Messages
Subscribing and publishing
Presence
Namespaces and naming
General
History
Occupancy
Metadata and statistics
REST API and client libraries
Usage
Common issues
Ably error codes
General
Client errors
Server errors
Integration Errors
Connection Errors
Channel Errors
Spaces errors
Control API errors
Other
Push notification errors
Account and app setup and configuration
Accounts and apps
Keys and tokens
User management
Account maintenance
Ably architecture, transports, and security
Transports and connections
Security
Protocol support and protocol adapters
Data centres
Ably architecture design
Performance and Redundancy
Redundancy & reliability
Performance
Push Notifications
Setup
Common questions
Troubleshooting
Integrations
Events, Webhooks and Functions
Message Queues
Firehose
Datadog
Migrating to Ably from an existing service
Migrating from PubNub
Migrating from Pusher
Migrating from Socket.io
Account and app setup and configuration
How to get started with Ably
Accounts and apps
Can I view or download detailed usage (and forecasted usage) stats for my accounts and/or apps?
Understanding the details usage statistics for your account or apps
How do I access my account dashboard
How do I access my app dashboard?
What is the difference between 'failed' and 'refused' message statistics?
What are channel rules and how can I use them in my app?
How do I access my app dashboard if I am a Heroku add-on user?
How is the 'peakRates' account stat defined?
What stats are available on my account and apps?
What is the relationship between Accounts and Apps
I purchased Ably through the AWS Marketplace but I am experiencing issues with signing in
How do I delete an app?
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Keys and tokens
How can I restrict connections or requests by origin or IP?
Is it possible to restrict which channels or permissions an API key has?
What is the maximum length for a token string?
User management
Is Ably able to provision users and groups from an identity provider
Can I see which other users have access to my account?
Can I force all account users to authenticate with SSO?
How do I change my username or email?
Account maintenance
How do I verify my account via email?
How do I find out who the account owner is on my account?
How can I manage my email preferences for marketing, product and account quota/usage/limit alerts?
Can I change my Ably account owner?