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Ably FAQs
Account and app setup and configuration
Account billing and packages
Packages & Pricing
Enterprise packages
Charges
Business packages
SLA & Uptime Guarantees
General
FAQ
Getting Started
Contacting us
Architectural Advice
Realtime API and client libraries
Platform support
Connections
Common issues
Authentication
Troubleshooting
Device support
Development tools
Channels
Messages
Subscribing and publishing
Presence
Namespaces and naming
General
History
Occupancy
REST API and client libraries
Usage
Common issues
Ably error codes
General
Client errors
Server errors
Reactor Errors
Connection Errors
Channel Errors
Other
Account and app setup and configuration
Accounts and apps
Keys and tokens
User management
Account maintenance
Ably architecture, transports, and security
Transports and connections
Security
Protocol support and protocol adapters
Data centres
Ably architecture design
Performance and Redundancy
Redundancy & reliability
Performance
Push Notifications
Setup
Common questions
Troubleshooting
Reactor Queues, Events and Firehose
Reactor Events, Webhooks and Functions
Reactor Message Queues
Reactor Firehose
Migrating to Ably from an existing service
Migrating from PubNub
Migrating from Realtime.co
Migrating from Pusher
Migrating from Socket.io
API Streamer
General
Connections
Latest advice
Billing & Payment
Account and app setup and configuration
How to get started with Ably
Accounts and apps
Can I view or download detailed stats for my accounts and/or apps?
What stats are available on my account and apps?
How do I configure two-factor authentication (2FA)?
What is the relationship between Accounts and Apps
How can I find my AccountId?
What are channel rules and how can I use them in my app?
How do I change my account's name or email?
How do I access my app dashboard?
How do I access my account dashboard
How do I find my app ID?
What is the difference between 'failed' and 'refused' message statistics?
I purchased Ably through the AWS Marketplace but I am experiencing issues with signing in
Understanding the details usage statistics for your account or apps
How do I access my app dashboard if I am a Heroku add-on user?
How can I force all account users to authenticate with SSO?
How can I enable channel lifecycles?
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Keys and tokens
What is an app API key
Setting up and managing API keys
Is it possible to restrict which channels or permissions an API key has?
What is the maximum length for a token string?
How can I restrict connections or requests by origin or IP?
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User management
Inviting new users to access your account
Can I see which other users have access to my account?
Removing users from your account
Account maintenance
Can I change my Ably account name?
How do I find out who the account owner is on my account?
What is the difference between an account owner, an admin and a standard user on my account
How do I setup SSO for my Ably account?
How can I manage my email preferences for marketing, product and account quota/usage/limit alerts?
Can I change my Ably account owner?
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