Ably FAQs

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Ably FAQs

General

General

Details on getting started and common questions

FAQ

CSP Rejection to internet-up.ably-realtime.com/is-the-internet-up.txt

Can I use Ably for audio and video streaming or images and file sharing?

I want to add Ably to my react app, where do I put the channel subscriptions?

My React app is opening multiple connections

Can I use Ably in a functional React component?

How can I subscribe to messages using Python/PHP/other REST-only SDKs?

Is there any guarantee that messages received from the history API will be in order?

Are the Message and Data Transfer Limits Enforced Separately?

Should I use the REST or Realtime library?

Is there a limit to the length of the ClientId or Channel name?

How can I set up different environments in Ably?

Are you HIPAA compliant?

Do you have a Disaster Recovery plan?

Should I reduce the REST publish timeout?

Do you have a terms of service?

Do you have a GDPR DPA (Data Processing Agreement) to sign?

Can I see the status of the Ably service globally?

How do I change my username or email?

I've seen a spike in my channel or connection usage that I wasn't expecting

Can I use Ably with a state manager (eg Redux)?

Is Ably part of the EU-U.S. Privacy Shield Framework?

What is your data protection policy?

How do I delete an app?

How can I add an AI moderation service to a chat built with Ably

See more

Getting Started

What's the best way to get started with Ably?

Hitting connection limits while in development or testing

Contacting us

Guide: Information we need to help you diagnose problems

Report a security vulnerability or bug on Ably

Our contact details

Architectural Advice

How can I alert a user to subscribe to a channel?