- Ably FAQs
- Ably error codes
- Connection Errors
-
Account billing and packages
-
General
-
Realtime API and client libraries
-
Troubleshooting
-
Channels
-
REST API and client libraries
-
Ably error codes
-
Account and app setup and configuration
-
Ably architecture, transports, and security
-
Performance and Redundancy
-
Push Notifications
-
Reactor Queues, Events and Firehose
-
Migrating to Ably from an existing service
-
Connections
Error code: 80021 - Max New Connections Rate Exceeded
Getting the following error means that you have exceeded your max new connections rate limit on your account. You can raise this limit by increasing your max peak connections on our pricing page. Please see our limits calculator to understand how these two limits are correlated so you can provision the correct amount.
If you believe there to be an issue please contact support@ably.com or follow the escalation procedure on your account if it is urgent.
Note: Enterprise customers can benefit from pre-provisioned additional capacity. Contact your Account Manager or Customer Success Manager if you are interested.