Accounts and apps
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      1. Ably FAQs
      2. Account and app setup and configuration
      3. Accounts and apps

      I purchased Ably through the AWS Marketplace but I am experiencing issues with signing in

      If you are experiencing issues with signing after having bought Ably through the AWS marketplace then you should try the following steps:

      1. Make sure you're logged out of Ably
       
      2. Complete the AWS registration process with an alternative email
       
      3. Invite your personal account to be an admin of the AWS account
       
      If you are still experiencing issues then please reach out to us by going to the support portal. We'll be happy to help.