I purchased Ably through the AWS Marketplace but I am experiencing issues with signing in

If you are experiencing issues with signing after having bought Ably through the AWS marketplace then you should try the following steps:

1. Make sure you're logged out of Ably
2. Complete the AWS registration process with an alternative email
3. Invite your personal account to be an admin of the AWS account
If you are still experiencing issues then please reach out to us by going to the support portal. We'll be happy to help.