Payment failed for customers in India

India’s banking regulator has made changes to recurring payments on credit cards which cause payments to fail

India’s banking regulator has made some changes effective from October 2021 to using recurring payments on credit cards which can cause payments for customers in India to fail.

This means that customers in India will now need to use e-mandates to set recurring payments up, which is something that Ably's payment provider (Stripe) supports.

In order to resolve this you will just need to re-enter your payment details on your Ably account, via your account dashboard. Once you re-enter your credit card details the payment should be successfully set up again and payments should go through without issues moving forward.

 

Please get in touch if you need any help, we'll happily do what we can to get you up and running in no time.