- Ably FAQs
- Account billing and packages
- SLA & Uptime Guarantees
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Account billing and packages
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General
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Realtime API and client libraries
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Troubleshooting
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Channels
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REST API and client libraries
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Ably error codes
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Account and app setup and configuration
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Ably architecture, transports, and security
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Performance and Redundancy
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Push Notifications
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Integrations
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Migrating to Ably from an existing service
Refunds (service credits) if service uptime not achieved
All of our paid packages (PAYG and committed use subscriptions) now offer the same 99.999% uptime. However, whilst we sincerely aim to deliver on this guarantee, it is possible that issues outside of our control will result in Ably failing to meeting this guarantee.
Should this happen, every paid customer of Ably will be entitled to service credits calculated as per this table
Please note: This article does not supersede, vary or modify: (a) legal terms agreed between Ably and our customers or (b) any Ably published policies (including the Ably privacy policy), and any such terms and policies control in the event of any conflict or inconsistency between such terms or policies and this article.