How do I upgrade or downgrade my package?

If you are the account owner of a Free or Pay-as-you-go package, then you can upgrade or downgrade your package within your account dashboard.  If you are not the account owner, you will not be able to make changes to your account.  Please contact the account owner or transfer ownership.

As the account owner, follow these steps:

1. Login

Login to your account.

2. Click Billing and packages from the main menu

You should now see a table detailing all the different packages - with your current package highlighted. 

Note: If this section does not show up in your menu, then you are not the assigned account owner. Find out how to see who the account owner is and contact them to perform the upgrade, or transfer ownership to you.


 2a. To upgrade from “Free” to Pay-As-You-Go (PAYG)

Click on the “Upgrade” button. We will then require you to confirm some details. When you are ready click “Confirm purchase”

Your first invoice and all subsequent invoices will be created and sent to you at the end of each calendar month. You can view usage at any time by logging in to your account and selecting ‘usage’ from the dashboard menu. Note, on PAYG, you are billed for actual usage in the month in whole increments of one million messages and one thousand channels and connections. Messages, channels, or connections quota allocated to a free account do not transfer to a PAYG account.


2b. To "Downgrade” from “Pay-as-you-go” to our “Free” plan

Simply click on the “Downgrade” button.

You will receive an invoice at the end of the month for any usage prior to the downgrade.


Please rest assured that once the final invoice is paid your payment details will be automatically removed from the system.


If you are looking to cancel your account, please downgrade to free first and then get in contact by emailing