If you are the account owner of a Free or Pay-as-you-go package, then you can upgrade or downgrade your package within your account dashboard. If you are not the account owner, you will not be able to make changes to your account. Please contact the account owner or transfer ownership.
As the account owner, follow these steps:
Login to your account.
2. Click Billing and packages from the main menu
You should now see a table detailing all the different packages - with your current package highlighted.
Note: If this section does not show up in your menu, then you are not the assigned account owner. Find out how to see who the account owner is and contact them to perform the upgrade, or transfer ownership to you.
2a. To upgrade from “Free” to Pay-As-You-Go (PAYG)
Click on the “Upgrade” button. We will then require you to confirm some details. When you are ready click “Confirm purchase”. Your plan will upgrade to PAYG immediately.
Your first invoice and all subsequent invoices will be created and sent to you at the start of the following calendar month, covering all usage from the moment of the upgrade and until the end of the month. For example, if you upgrade on the 5th of June your invoice will be created on the 1st of July covering the usage from June 5 to June 30.
You can view usage at any time by logging in to your account and selecting ‘usage’ from the dashboard menu.
Note: on PAYG, you are billed for actual usage in the month in whole increments of one million messages and one thousand peak channels and peak connections, starting from 1.
Messages, channels, or connections quota from the free account do not transfer to a PAYG account, and usage is from the first message sent/first peak channel/first peak connection.
2b. To "Downgrade” from “Pay-as-you-go” to our “Free” plan
Simply click on the “Downgrade” button. Your plan will revert to the free package on the 1st of the following month, and you will receive an invoice at the start of the following calendar month, covering all usage for the previous month.
For example, if you downgrade on the 14th of June your last invoice will be created on the 1st of July covering the usage from June 14 to June 30 and your account will be on the free plan from July 1st.
Please rest assured that once the final invoice is paid your payment details will be automatically removed from the system.
If you are looking to cancel your account, please downgrade to free first and then get in contact by emailing email@example.com