I've received an email or seen an error that I'm hitting an account limit. What can I do?

All Ably accounts have an allocation (quota) of messages, peak connections and peak channels, and this will vary depending on your chosen package.  Based on how many messages, connections and channels have been provisioned, Ably also imposes various hard limits on your account to prevent abuse of your account, and unexpected spend that is significantly more than what you have purchased.  If you are nearing your limits, you will receive an email from Ably advising that you increase your quota by upgrading your account.  

If you have received an email regarding a limit that you are about to/have recently exceeded on your account, then we recommend you do the following:

• Review all the limits that apply to Ably packages 
• Refer to the limit reference documentation that describes each limit and what can be done to resolve the issue
• Consider upgrading your account if you need to increase the quota and thus limits on your account
  
  

If you are not sure how to proceed, or need urgent help resolving the issue, please contact support