I've received an email or seen an error that I'm hitting an account limit. What can I do?

All Ably accounts have an allocation (quota) of messages, peak connections and peak channels, and this will vary depending on your chosen package.  Based on how many messages, connections and channels have been provisioned, Ably also imposes various hard limits on your account to prevent abuse of your account, and unexpected spend that is significantly more than what you have purchased.  If you are nearing your limits, you will receive an email from Ably advising that you increase your quota by upgrading your account.  


If you have received an email regarding a limit that you are about to/have recently exceeded on your account, then we recommend you do the following:

If you are not sure how to proceed, or need urgent help resolving the issue, please contact support